Vonage Contact Center designed for Salesforce for customer service
See how our contact centre built for Salesforce allows customer service teams to understand each customer, inside and out.
Make personal calls work hardMake every conversation a personal service.
- Dynamic call routing, intelligent IVR and omnichannel capabilities mean customers reach the right place
- Deep Salesforce integration means complete engagement histories, from every channel
- Solve problems the first time, smooth tricky conversations, add insight to everyday queries and create customer experiences that set you apart
Make clear connectionsCustomers feel better served when they feel truly heard.
- Omnichannel capability, unparalleled communication infrastructure and exceptional voice quality let you handle crucial moments effortlessly
- Make every customer feel like a VIP, across multiple channels
Help everyone get it right, every timeOur integrated tools help make best practice your only practice.
- Transcribes and analyses recordings automatically to see how your people are handling hot calls
- Activity tracking and management tools help you identify, emulate and spread successful approaches
- Gamification can get your people to push themselves to do their best on every call