Self-direct with IVR technologyPut customers in control with self-directed IVR options.
- Customers use the telephone keypad to interact with your call centre
- Your team gets an early indication of customer needs to better prepare
ConnectUse Salesforce data to make the personal connection.
- Callers enjoy flexible IVR menu options
- Options based on Salesforce data and call histories
OwnAllow customers to self-direct.
- Easily enter existing case number
- Quickly route to right agent for faster service
ManageMaximise the customer experience.
- Customers can request a callback to avoid long waits
- Salesforce routes customer data to the agent making the callback
Self-ServeLet your customers decide their service path.
- Customers can answer questions intuitively and connect to an agent
- Teams can handle larger call volumes without additional staff